Home / FAQ

Frequently asked questions

How fast is provisioning?

Fully automatic, usually under two minutes after payment confirmation. 24/7, weekends and holidays included.

What payment methods do you accept?

Crypto (USDT, BTC, TON) and Visa/Mastercard. An invoice and confirmation arrive by email.

Which operating systems are available?

Ubuntu, Debian, AlmaLinux, Rocky, Fedora, Arch โ€” one click. Upload your own ISO from the panel; install Windows from your own image.

Are backups really free?

Yes. A daily automatic snapshot is included in every plan. We keep 7 copies; restore takes one click in your panel.

Can I change plans later?

Yes โ€” upgrade or downgrade in one click from your account, with prorated billing.

What happens if I don't pay on time?

After 3 days your server is suspended (data intact); after 14 days it's deleted. Reminder emails come well in advance.

What's the refund policy?

Full refund within 24 hours if the server hasn't been used. Details in the refund policy.

Where are the servers located?

Datacenters in Frankfurt am Main, Germany. ~40 ms ping from Moscow, single digits across Europe.

What's not allowed?

Spam, DDoS, phishing, malware and anything illegal. Violations mean suspension without refund. Full list in the Acceptable Use Policy.

How do I reach support?

Tickets from your account, or Telegram @buran_host. An engineer answers โ€” first response within 30 minutes.